Terms of Service

1. Acceptance of Terms

By accessing or using the website at www.uvtechglobal.com (the "Website") or engaging the services of UVTech Global Private Limited ("UVTech", "we", "our", or "us"), you ("Client", "you") agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, please do not use our Website or engage our services. For business engagements, these Terms are supplemented by a project-specific Statement of Work ("SoW") or Master Service Agreement ("MSA"), which shall take precedence in case of conflict.

2. Services We Provide

UVTech Global provides technology consulting and development services including, but not limited to:

• ERPNext and Frappe Framework implementation, customisation, and support
• AI and ML application development (LLM integration, computer vision, RPA, NLP)
• Custom software development (web applications, Frappe custom apps, API integrations)
• Mobile application development (React Native, Flutter, iOS, Android)
• Data engineering, analytics, and business intelligence
• Staff augmentation and dedicated developer placement
• India compliance consulting (GST, e-Invoice, TDS, PF/ESI)

Descriptions of services on this Website are for informational purposes only. Specific scope, deliverables, timelines, and pricing are governed by individual project agreements.

3. Service Engagement & Project Agreements

All service engagements begin with a signed Statement of Work or formal agreement that specifies:

• Scope of work and deliverables
• Project timeline and milestones
• Pricing, payment schedule, and invoicing terms
• Client responsibilities and dependencies
• Acceptance criteria for deliverables
• Change management procedures

Work will not commence until a written agreement is signed by both parties and the applicable advance payment or retainer is received. Changes to scope must be agreed in writing as a Change Request; additional charges may apply.

4. Payment Terms

• Advance payment: Projects typically require 30–50% advance before work begins, as specified in the SoW.
• Milestone billing: For phased projects, invoices are raised upon completion of defined milestones.
• Staff augmentation: Invoiced monthly in advance, due within 7 days of the invoice date.
• Late payment: Invoices unpaid after 15 days accrue interest at 1.5% per month. We reserve the right to suspend work on overdue accounts.
• Currency: Indian clients are billed in INR with applicable GST. International clients are billed in USD unless otherwise agreed.
• Taxes: All prices are exclusive of GST or other applicable taxes unless explicitly stated. You are responsible for any taxes applicable in your jurisdiction.

5. Intellectual Property

Client-owned work product: Upon receipt of full payment for a project, UVTech assigns to the Client all intellectual property rights in the custom code, design assets, and documentation created specifically for that project.

UVTech retained IP: We retain ownership of:

• Our proprietary frameworks, libraries, templates, and tools developed independently of any client project
• General methodologies, know-how, and processes that are not specific to the Client's project
• Open-source components used in the project, subject to their respective licenses

Third-party software: ERPNext, Frappe Framework, and other open-source components are licensed under the GNU GPL v3.0 or MIT License respectively. Your use of such components is governed by those licenses.

Website content: All content on this Website — text, images, graphics, brand assets, and code — is the intellectual property of UVTech Global Private Limited and may not be reproduced, distributed, or used without prior written consent.

6. Confidentiality

Both parties agree to maintain the confidentiality of each other's proprietary information disclosed during the engagement. "Confidential Information" includes business plans, financial data, technical specifications, client lists, and any information marked as confidential.

Confidentiality obligations survive termination of the engagement for a period of 3 years. Exceptions include information that is publicly available, independently developed, or required to be disclosed by law.

We execute a separate Non-Disclosure Agreement (NDA) on request before any detailed project discussions.

7. Warranties & Representations

UVTech warrants that:

• Services will be delivered by qualified professionals with appropriate skills and experience
• Deliverables will substantially conform to the agreed specifications at the time of delivery
• We have the right to perform the services and assign the agreed intellectual property
• Our services will not knowingly infringe any third-party intellectual property rights

Warranty period: We provide a 30-day warranty period after project go-live during which we will fix any defects in our deliverables at no additional charge, provided the defect arises from our work and not from Client modifications or third-party actions.

Disclaimer: Except as expressly stated above, services are provided "as is" without further warranty, express or implied, including warranties of merchantability or fitness for a particular purpose.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• UVTech's total aggregate liability for any claim arising out of or related to a project engagement shall not exceed the total fees paid by the Client for that specific project in the 3 months preceding the claim.
• UVTech shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, business interruption, or reputational damage — even if advised of the possibility of such damages.
• UVTech is not responsible for delays or failures caused by circumstances beyond our reasonable control, including government actions, force majeure events, third-party service outages, or Client failure to provide required inputs or approvals on time.

9. Indemnification

You agree to indemnify, defend, and hold harmless UVTech Global Private Limited and its officers, directors, employees, and contractors from any claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from:

• Your use of our Website or services in violation of these Terms
• Your violation of any applicable law or regulation
• Your infringement of any third-party intellectual property rights
• Incorrect or incomplete information you provide to us

10. Termination

By either party: Either party may terminate a project engagement by giving the notice period specified in the SoW (typically 30 days written notice). All work completed and expenses incurred up to the notice date are payable.

For cause: Either party may terminate immediately upon written notice if the other party materially breaches these Terms or the SoW and fails to remedy the breach within 14 days of receiving written notice.

Effect of termination: Upon termination, UVTech will deliver all completed work product (upon receipt of payment for work performed to date), and each party will return or destroy the other's confidential information. Sections on IP, confidentiality, limitation of liability, and governing law survive termination.

11. Website Use & Acceptable Use

When using our Website, you agree not to:

• Use the Website for any unlawful purpose or in violation of applicable law
• Attempt to gain unauthorised access to any part of the Website or our systems
• Introduce viruses, malware, or other harmful code
• Scrape, crawl, or harvest data from the Website without permission
• Impersonate any person or misrepresent your affiliation
• Transmit unsolicited commercial communications

12. Third-Party Software & Links

Our services may involve third-party software (ERPNext, OpenAI APIs, cloud providers, etc.). Your use of such software is subject to those vendors' terms and licenses. UVTech is not responsible for the performance, availability, or terms of third-party software.

Our Website may contain links to third-party websites. These links are provided for convenience only. UVTech does not endorse and is not responsible for the content or practices of any linked websites.

13. Governing Law & Dispute Resolution

These Terms and any disputes arising from them are governed by the laws of India. The parties agree to first attempt to resolve disputes through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996 of India, with proceedings conducted in English in Vallabh Vidyanagar, Gujarat, India.

Notwithstanding the above, either party may seek urgent injunctive or equitable relief from a court of competent jurisdiction.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised date. For active client engagements, material changes to Terms will be communicated by email with 30 days' notice before taking effect. Your continued use of our Website or services after the effective date constitutes acceptance of the updated Terms.

15. Contact

For questions, concerns, or formal notices regarding these Terms.